Effective date: October 27, 2026
Mercurius Psychiatric Services (“Mercurius,” “we,” “us”) respects your privacy. This policy explains what information this website (the “Site”) collects, how it is used, and the choices you have.
1. Scope: website vs. your health information
This policy covers the Site only. If you are a patient, your protected health information (PHI) is governed by the Health Insurance Portability and Accountability Act (HIPAA), 42 CFR Part 2 where it applies, and New Hampshire law. How we use and protect PHI is described in our separate Notice of Privacy Practices, available at our office or on request. If this policy and the Notice ever conflict about your health information, the Notice controls.
2. Information we collect
The Site has no accounts, sign-up forms or online booking. We collect very little:
| What | How it is collected | Why |
|---|---|---|
| Technical data: IP address, browser and device type, pages viewed, referring page, time of visit | Automatically, by our web server and hosting provider | To deliver pages, keep the Site secure and fix problems |
| Aggregate usage statistics | Cloudflare Web Analytics script | To understand which pages are used, in aggregate |
| What you choose to send us | Your phone call, fax, email or Spruce message | To respond to you and, if you become a patient, to provide care |
We do not knowingly collect health information through the Site itself. Please do not send sensitive health details by regular email.
3. Cookies and analytics
The Site does not use advertising cookies, tracking pixels or retargeting tools. We use Cloudflare Web Analytics, which Cloudflare states does not use cookies or local storage and does not fingerprint visitors. It reports aggregate page views only. We do not use this data to identify you.
We do not respond to “Do Not Track” signals differently, because the Site does not track individuals across websites.
4. Third-party services
Some pages load content from other companies. When they do, those companies may receive your IP address and basic browser information.
| Service | Where it appears | Its policy |
|---|---|---|
| Cloudflare (hosting, security, analytics) | Every page | Cloudflare Privacy Policy |
| Google Maps | Contact page map | Google Privacy Policy |
| Google Fonts | Site typography | Google Privacy Policy |
| Spruce Health | Patient portal (external link) | Spruce Privacy Policy |
Spruce is a HIPAA-compliant platform. Information you send through it is handled as PHI under our Notice of Privacy Practices.
5. How we use information
We use information only to:
- Operate, secure and improve the Site
- Respond to your questions and appointment requests
- Comply with legal obligations and protect against fraud or misuse
6. How we share information
We do not sell, rent or trade your personal information. We do not share it for advertising. We share Site information only with service providers that run the Site for us (such as our host), when required by law, or to protect the safety of a person.
7. Email and phone communications
Regular email is not encrypted. If you choose to email us, you accept that risk. Current patients should use the Spruce portal for anything involving health details. We will not add you to marketing lists.
8. Data retention
Server logs are kept only as long as needed for security and troubleshooting, generally no more than 90 days. Analytics data is aggregate. Messages that become part of a patient record are kept as required by New Hampshire medical-records law.
9. Security
The Site is served over encrypted HTTPS and kept up to date. No website is perfectly secure, so we cannot guarantee absolute security of information sent over the internet.
10. Children
The Site is not directed to children under 13, and we do not knowingly collect their personal information online. Care for minors is arranged by a parent or guardian through our office.
11. Your choices and rights
You can use the Site without giving us any personal information. You can block or clear cookies and scripts in your browser settings. To ask what information we hold about you from Site contact, or to ask us to correct or delete it, contact us using the details below. Patients have additional rights over their health records, described in our Notice of Privacy Practices.
12. Changes to this policy
We may update this policy as the Site changes. The effective date above shows when it last changed. See also our Terms of Use.
13. Contact us
Privacy questions or requests: Mercurius Psychiatric Services · Attn: Privacy Officer · 111 Union Square, Milford, NH 03055 · (603) 441-2336 · healing@mercpsych.comDo not email clinical or sensitive health information.